You’ll be responsible for conceptualizing the customer advocacy strategy, advising on storytelling best practices, partnering with customers on their innovation narrative, and managing major global programs
Job Summary
You’ll be responsible for conceptualizing the customer advocacy strategy, advising on storytelling best practices, partnering with customers on their innovation narrative, and managing major global programs.
Oversee the production of customer stories leveraging AI across various formats—written case studies, video, podcasts, and quotes—to support sales and marketing.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
Matching Summary
You’ll be responsible for conceptualizing the customer advocacy strategy, advising on storytelling best practices, partnering with customers on their innovation narrative, and managing major global programs.
Salary
$163,000.00 - $205,400.00
Skills & Requirements
Must-have
customer advocacy strategy
storytelling best practices
global program management
customer success stories
stakeholder collaboration
Nice-to-have
AI-driven innovation
global technology environment
consulting skills
diverse market experience
Key Requirements
Proven experience in customer advocacy, storytelling, or marketing communications
Strong ability to influence and collaborate across multiple global teams
Excellent organizational skills to manage complex programs
Exceptional written and verbal communication skills
Ability to identify, recruit, and coach customer champions