It Technician Level 2 – Vip Support

London Stock Exchange Group

Paris, France
Windows os client and macos proficiency
Active directory, intune expertise
Itsm processes and execution framework
Deliver personalized assistance to VIP users during strategic events and ensure smooth and uninterrupted experience for VIPs

Job Summary

  • Deliver personalized assistance to VIP users during strategic events and ensure smooth and uninterrupted experience for VIPs.
  • Diagnose and resolve complex incidents (hardware, software, network) via ITSM tools, applying priority handling and ensuring service continuity.
  • Contribute to end-user computing projects such as device refresh programs, operating system upgrades, and meeting room deployments.

Matching Summary

Deliver personalized assistance to VIP users during strategic events and ensure smooth and uninterrupted experience for VIPs.

Skills & Requirements

Must-have

  • Windows OS Client and MacOS proficiency
  • Active Directory, Intune expertise
  • ITSM processes and execution framework
  • VIP user support experience
  • LAN/WAN networks, VLAN, DHCP, VPN knowledge
  • Collaboration platforms expertise

Nice-to-have

  • Strong sense of service and confidentiality
  • Team spirit, pedagogy, and clear communication
  • Passion for technology
  • Understanding of financial topics

Key Requirements

  • Level 2 IT Technician experience
  • Experience managing VIP users
  • Fluent in English (written and verbal)

Work Rights

Not specified

Tailored Resume

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