Manage a dynamic systems portfolio within EA's Customer Experience organization, leveraging technology and collaboration to build empathetic, player-first support experiences
Job Summary
Manage a dynamic systems portfolio within EA's Customer Experience organization, leveraging technology and collaboration to build empathetic, player-first support experiences.
Work closely with direct team, engineering, and cross-functional stakeholders to deliver system strategies and features that drive positive fan experiences and EA’s business objectives.
Stay informed on gaming industry trends, continuously grow skills, and develop into a true systems subject matter expert.
Matching Summary
Manage a dynamic systems portfolio within EA's Customer Experience organization, leveraging technology and collaboration to build empathetic, player-first support experiences.
Skills & Requirements
Must-have
Systems portfolio management
Customer experience technology
Stakeholder collaboration
System strategies and features
Agile methodologies
Business requirement documents
Nice-to-have
Player-first support experiences
Gaming industry trends
AI and emerging tech advocacy
Analytical thinking
Decisive communication
Key Requirements
3+ years of experience in Computer Science, Information Systems, Technology Consulting
2+ years of experience with Customer Service tools