Customer Service Representative

First National Bank of America

Lansing, US
Hourly wage; monthly incentive pyy available; bene...
**
Excellent communication skills over phone
Ability to handle multiple priorities simultaneously
Basic computer skills including microsoft office
** First National Bank of America is seeking a Customer Experience Representative for their Lansing, US office. The role emphasizes exceptional communication and customer service skills, with a focus on resolving customer inquiries in a fast-paced environment. **

Job Summary

  • The role involves answering incoming calls and engaging in outbound calls to assist loan customers with varied inquiries.
  • Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
  • Employees receive comprehensive benefits including medical, dental, vision, paid time off, and a 401k with employer match.

Matching Summary

Match Score: 75

** First National Bank of America is seeking a Customer Experience Representative for their Lansing, US office. The role emphasizes exceptional communication and customer service skills, with a focus on resolving customer inquiries in a fast-paced environment. **

Salary

Hourly wage; Monthly incentive pay available; Benefits include medical, dental, vision, PTO, and 401k match

Skills & Requirements

Must-have

  • Excellent communication skills over phone
  • Ability to handle multiple priorities simultaneously
  • Basic computer skills including Microsoft Office

Nice-to-have

  • Goal-driven and customer-focused mindset
  • Thrives in fast-paced environment
  • Strong detail orientation

Key Requirements

  • Prior work experience not required as training is provided

Work Rights

Must be eligible for E-Verify

Tailored Resume

Cover Letter