Customer Service Representative

Aliaxis APAC

Adelaide, Australia
Onsite
Customer order processing
Pricing and delivery inquiries
Answering inbound calls
Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy

Job Summary

  • Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy.
  • You will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated.
  • Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer.

Matching Summary

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy.

Skills & Requirements

Must-have

  • Customer order processing
  • Pricing and delivery inquiries
  • Answering inbound calls
  • ACD phone system
  • Product availability inquiries
  • Back-order report management

Nice-to-have

  • Proactive and outside-the-box thinking
  • Customer centric passion
  • Exceptional relationship building
  • Attention to detail
  • Partnering across business areas
  • Positive and calm under pressure

Key Requirements

  • 1-2 years Customer Service experience
  • Manufacturing, Retail, Trade, Hospitality or FMCG industry experience
  • Experience with customer resolutions
  • Problem-solving skills
  • Proficient with ERP/CRM systems
  • Microsoft Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter