senior customer service

COM CAREERS INTERNATIONAL PTE. LTD.

Singapore, Singapore
Not specified
Respond to customer inquiries via phone
Handle complaints through multiple channels
Verify customer information and accounts
COM CAREERS INTERNATIONAL PTE. LTD. is seeking a Senior Customer Service Officer in Singapore to handle customer inquiries across various platforms and ensure a satisfactory customer experience. The role involves training staff, reporting on service improvements, and directly interacting with customers to address their needs

Job Summary

  • The primary role involves responding to a variety of customer inquiries through telephone, in-person, and internet platforms.
  • Responsibilities include resolving complaints, verifying account information, and assisting with order placements or refunds.
  • The position requires utilizing computer technology to handle high call volumes while maintaining accurate records.

Matching Summary

Match Score: 75

COM CAREERS INTERNATIONAL PTE. LTD. is seeking a Senior Customer Service Officer in Singapore to handle customer inquiries across various platforms and ensure a satisfactory customer experience. The role involves training staff, reporting on service improvements, and directly interacting with customers to address their needs.

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone
  • Handle complaints through multiple channels
  • Verify customer information and accounts
  • Process orders, refunds, and exchanges
  • Utilize computer technology for call volumes

Nice-to-have

  • Train new staff on service techniques
  • Develop policies for customer satisfaction
  • Collaborate with management on improvements
  • Persuade customers to reconsider cancellations
  • Educate customers on promotions and deals

Work Rights

Not specified

Tailored Resume

Cover Letter