Deliver professional global Tier 2-3 technical support to employees and systems in office and globally
Job Summary
Deliver professional global Tier 2-3 technical support to employees and systems in office and globally.
Create and improve technical documentation, training materials, and how-to articles to streamline the support process.
Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace.
Matching Summary
Deliver professional global Tier 2-3 technical support to employees and systems in office and globally.
Skills & Requirements
Must-have
Global Tier 2-3 technical support
IT & Security processes and KPIs
Technical documentation and training
On-boarding and off-boarding processes
Cross-organizational collaboration
Vendor and supplier management
Nice-to-have
Excellent serviceability skills
Patient with non-technical users
High motivation and continuous learning
High independence and time management
Team player with user impact focus
Key Requirements
3 years of experience in IT technical support
2+ years supporting Okta, GWS, and Microsoft 365
2+ years solving hardware, software, permissions, and network issues
2+ years experience with conference room equipment