Customer Success Specialist

WGSN

Hong Kong, Hong Kong
On-site
Mandarin speaking
Customer engagement
Volume retention
WGSN is seeking a Mandarin-speaking Customer Success Specialist for their Hong Kong office. The role involves ensuring client engagement with their services and identifying upsell opportunities while providing exceptional customer support

Job Summary

  • The Customer Success Specialist works with the Account Management team to ensure that our clients, in Taiwan and the Hong Kong region, understand and use our portfolio of products.
  • The Customer Success team is the linchpin between our commercial and content teams.
  • Our benefits and well-being package offers flexible benefits you can tailor to your own personal needs.

Matching Summary

Match Score: 85

WGSN is seeking a Mandarin-speaking Customer Success Specialist for their Hong Kong office. The role involves ensuring client engagement with their services and identifying upsell opportunities while providing exceptional customer support.

Skills & Requirements

Must-have

  • Mandarin speaking
  • Customer engagement
  • Volume retention
  • Client relationship management
  • Product portfolio understanding

Nice-to-have

  • Fast-paced environment
  • Go the extra mile
  • Positive and professional attitude
  • Adaptability

Key Requirements

  • Fluency in English and Mandarin
  • 1-2 years of previous Customer Success experience
  • Familiarity with Taiwanese & Hong Kong B2B clientele/market
  • Experience with Microsoft/Google suite
  • Salesforce experience is preferable

Work Rights

Not specified

Tailored Resume

Cover Letter