Online Banking Centre Manager (online Chat Service) [ref No: Obcm-al] At Banking / Finance

Me2Works

On-site
Team leadership and management
Customer service via online chat
Handling customer requests and complaints
Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat

Job Summary

  • Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat.
  • Establish relevant guidelines and procedures to ensure excellent service standards and handle customer requests and resolve customer complaints to ensure customer satisfaction.
  • Gather and analyze data to formulate training programs to team members and conduct coaching on best practices for daily inquiries.

Matching Summary

Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat.

Skills & Requirements

Must-have

  • Team leadership and management
  • Customer service via Online Chat
  • Handling customer requests and complaints
  • Data analysis for training programs
  • Conducting team coaching
  • Proficient in MS Office

Nice-to-have

  • Strong problem solving skills
  • Customer centricity mindset
  • Able to work under pressure
  • Meeting tight deadlines

Key Requirements

  • Bachelor’s degree or above
  • At least 2 years of experience
  • SME customer service in banking industry
  • Work on shift is required

Work Rights

Not specified

Tailored Resume

Cover Letter