Customer Service Representative

Toll Group

Bayan Lepas, Penang, Malaysia
Diploma or bachelor's degree in business
1–3 years operational experience
Strong attention to detail under pressure
The role involves building professional relationships with customers and internal stakeholders while supporting account management activities

Job Summary

  • The role involves building professional relationships with customers and internal stakeholders while supporting account management activities.
  • Candidates must perform high-volume data entry with accuracy and resolve discrepancies proactively to maintain service standards.
  • Toll Group offers a collaborative environment with industry-leading training and opportunities to take on diverse challenges.

Matching Summary

The role involves building professional relationships with customers and internal stakeholders while supporting account management activities.

Skills & Requirements

Must-have

  • Diploma or bachelor's degree in business
  • 1–3 years operational experience
  • Strong attention to detail under pressure
  • Effective verbal and written English skills
  • Proficiency in Microsoft Office

Nice-to-have

  • ERP/CRM knowledge
  • Critical thinking and problem-solving skills
  • Ability to work extended hours
  • Self-motivated independent worker
  • Experience guiding junior staff

Key Requirements

  • Diploma or bachelor's degree required
  • 1–3 years relevant experience needed
  • Must be entitled to work in Malaysia

Work Rights

Must be entitled to work in Malaysia

Tailored Resume

Cover Letter