Client Support Analyst

Ripple

Chicago, Illinois, United States
Base: $92,000 - $105,000 usd; bonus/equity: compet...
On-site
B2b technical support experience
Saas environment navigation
Api and payment format knowledge
The role serves as the front line for clients using the Ripple Treasury platform, responsible for solving problems and ensuring fast resolutions

Job Summary

  • The role serves as the front line for clients using the Ripple Treasury platform, responsible for solving problems and ensuring fast resolutions.
  • Candidates will gain hands-on exposure to how leading global organizations manage treasury, financial risk, and payment connectivity.
  • The company offers a competitive salary, equity, comprehensive healthcare benefits, and a professional development budget.

Matching Summary

The role serves as the front line for clients using the Ripple Treasury platform, responsible for solving problems and ensuring fast resolutions.

Salary

Base: $92,000 - $105,000 USD; Bonus/Equity: Competitive bonuses and equity included; Benefits: Healthcare, retirement, family forming support, and wellness reimbursement

Skills & Requirements

Must-have

  • B2B technical support experience
  • SaaS environment navigation
  • API and payment format knowledge
  • SQL and reporting tools proficiency
  • End-to-end issue ownership

Nice-to-have

  • Treasury and banking concepts familiarity
  • RSA or Symantec tool experience
  • Strong cross-functional collaboration
  • Proactive problem-solving mindset
  • Ability to work in ambiguity

Key Requirements

  • Experience in B2B technical support
  • Working knowledge of SQL
  • Comfort with APIs and bank connectivity

Work Rights

Not specified

Tailored Resume

Cover Letter