Customer Service Representative

Poway Animal Hospital

Albuquerque, New Mexico, United States
Competitive pyy; performance bonuses available; no...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Poway Animal Hospital is seeking a Customer Service Representative to enhance client interactions and streamline operations for pet care services. The role requires excellent communication skills, a compassionate approach to client service, and proficiency in technology for appointment management

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Key responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using practice management systems.
  • The company offers tailored development programs, competitive pay, performance bonuses, and comprehensive health benefits including dental, vision, and life insurance.

Matching Summary

Match Score: 85

Poway Animal Hospital is seeking a Customer Service Representative to enhance client interactions and streamline operations for pet care services. The role requires excellent communication skills, a compassionate approach to client service, and proficiency in technology for appointment management.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong organizational skills for busy periods
  • Ability to lift up to 40 pounds
  • Proficiency with scheduling software
  • Desire to provide compassionate service

Key Requirements

  • High school diploma or equivalent work experience
  • Excellent communication skills required
  • Basic proficiency with technology and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter