Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration
Job Summary
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration.
Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation.
Identifies revenue generating opportunities, documenting requirements and proposing solutions that maximize Company’s revenue while providing Business Technical Support until closure.
Matching Summary
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration.
Skills & Requirements
Must-have
client business and solutions knowledge
business and technical support
Service Level Agreement adherence
revenue generating opportunities identification
API experience
troubleshoot errors with clients
Nice-to-have
positive client rapport development
maximize Company revenue
financial services software knowledge
credit card knowledge
ITIL or PMP certification
Key Requirements
Bachelor's Degree in Information Technology or related field