Sr Business Process Analyst - Support Knowledge And Ai
siderbalboa.es
Fully remote
Knowledge management system integration
Process mapping and documentation
Data analysis with tableau and sql
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends and driving process optimization initiatives
Job Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends and driving process optimization initiatives.
The role involves collaborating closely with cross-functional teams and leveraging data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive measurable change.
Workday offers a flexible work approach combining in-person and remote work, fostering a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends and driving process optimization initiatives.
Skills & Requirements
Must-have
Knowledge management system integration
Process mapping and documentation
Data analysis with Tableau and SQL
Support technologies troubleshooting
AI chatbot and virtual assistant experience
Lean Six Sigma process improvement
Nice-to-have
Strong written and verbal communication
Highly adaptable and organized
Continuous learning mindset
Collaborative cross-functional teamwork
Key Requirements
Bachelor's degree or equivalent experience
8+ years Business Process Analyst or similar
5+ years knowledge management and KCS
Experience with AI chatbot systems
Process improvement certifications (Lean, Six Sigma)