Digital Customer Care Coordinator - Aman Essentials

Aman

London, United Kingdom
E-commerce platform management
Customer communication via email
Inventory and content management
You will be the first point of contact for our customers, delivering a consistently high standard of service across email and other digital channels, while also supporting the day-to-day upkeep of our e-commerce platform

Job Summary

  • You will be the first point of contact for our customers, delivering a consistently high standard of service across email and other digital channels, while also supporting the day-to-day upkeep of our e-commerce platform.
  • This role sits at the heart of our online operations, combining exceptional customer communication with hands-on e-commerce support.
  • You will play a key role in ensuring the website remains accurate, up to date, and running smoothly; from inventory and content management to supporting campaigns and launches.

Matching Summary

You will be the first point of contact for our customers, delivering a consistently high standard of service across email and other digital channels, while also supporting the day-to-day upkeep of our e-commerce platform.

Skills & Requirements

Must-have

  • E-commerce platform management
  • Customer communication via email
  • Inventory and content management
  • Order tracking and reporting
  • Use of Excel or Google Sheets

Nice-to-have

  • Proactive and organized work style
  • Collaborative team player
  • Brand-appropriate communication tone

Key Requirements

  • 2–3 years experience in e-commerce or customer service
  • Experience with Shopify, BigCommerce, or Magento
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter