Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Technology hardware and software support
It support services to end users
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance

Job Summary

  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, 12 holidays, retirement programs

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • Technology hardware and software support
  • IT support services to end users
  • Troubleshooting and resolving technical issues
  • Technology equipment setup and maintenance

Nice-to-have

  • Customer service experience
  • Experience with Endpoint Management
  • Systems Administration experience
  • Ability to work collaboratively
  • Effective communication skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least five years of computer support experience
  • Experience with IT Help Desk ticket tracking system
  • Ability to work in the United States
  • Criminal background check required

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter