Customer Success Manager (enterprise / Ec)

Altscore

Remote, Americas
Base: $3,500 - $6,000 usd pm; bonus/equity: perfor...
Remote
3+ years customer success experience
Bilingual spanish and english fluency
Api-based product technical fluency
This role involves owning the entire customer lifecycle from onboarding to renewals while driving Net Dollar Retention growth

Job Summary

  • This role involves owning the entire customer lifecycle from onboarding to renewals while driving Net Dollar Retention growth.
  • The successful candidate will act as the voice of the customer internally to prioritize features solving real-world lending challenges.
  • Employees receive a base salary between $3,500 and $6,000 USD per month along with an Employee Stock Ownership Plan.

Matching Summary

This role involves owning the entire customer lifecycle from onboarding to renewals while driving Net Dollar Retention growth.

Salary

Base: $3,500 - $6,000 USD per month; Bonus/Equity: Performance bonus based on KPIs and ESOP from day one; Benefits: Unlimited PTO

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • Bilingual Spanish and English fluency
  • API-based product technical fluency
  • Enterprise SaaS or Fintech background
  • Data-driven decision making mindset

Nice-to-have

  • HubSpot CRM experience
  • Willingness to travel in LatAm
  • Owner mentality and competitive drive
  • Experience with lending infrastructure

Key Requirements

  • 3+ years in Customer Success or Consulting
  • Fluent Spanish and English proficiency
  • Experience with API products and HubSpot

Work Rights

Must work in Americas timezone

Tailored Resume

Cover Letter