Service Delivery Technician

Esri

San Antonio, TX, United States
Base: $19.95 - $32.55 usd; bonus/equity: not speci...
On-site
Desktop and end-user hardware and software support
Service desk/help desk environment experience
Strong communication and customer service skills
Serve as the primary on-site technical support resource for the San Antonio Regional Office, providing timely, professional assistance to local staff

Job Summary

  • Serve as the primary on-site technical support resource for the San Antonio Regional Office, providing timely, professional assistance to local staff.
  • Monitor, manage, and resolve incidents and service requests through the Service Desk queue in accordance with established service level agreements.
  • Document issues, resolutions, and procedures to support knowledge sharing and continuous improvement.

Matching Summary

Serve as the primary on-site technical support resource for the San Antonio Regional Office, providing timely, professional assistance to local staff.

Salary

Base: $19.95 - $32.55 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), profit-sharing, vacation, holidays

Skills & Requirements

Must-have

  • Desktop and end-user hardware and software support
  • Service Desk/Help Desk environment experience
  • Strong communication and customer service skills
  • Ability to manage multiple priorities
  • Lift and move equipment up to 50 pounds

Nice-to-have

  • On-site and remote support experience
  • Troubleshoot, recommend, and resolve issues

Key Requirements

  • 1+ years of relevant experience
  • High school diploma or equivalent
  • Associate’s or bachelor’s in IT or related field (Recommended)
  • A+ or similar technical certification (Recommended)

Work Rights

Not specified

Tailored Resume

Cover Letter