Service Management Business Analyst

UNISYS AUSTRALIA PTY LIMITED

Hybrid
Itil process knowledge in service environment
As is/to be process documentation
Global stakeholder collaboration
The role provides strategic guidance to address significant business needs while leading studies on the feasibility of proposed technologies

Job Summary

  • The role provides strategic guidance to address significant business needs while leading studies on the feasibility of proposed technologies.
  • Candidates will drive the globalization and standardization of technical systems and collaborate with global client teams in a hybrid capacity.
  • Success requires translating complex business requirements into clear technical specifications and facilitating workshops to validate solutions.

Matching Summary

The role provides strategic guidance to address significant business needs while leading studies on the feasibility of proposed technologies.

Skills & Requirements

Must-have

  • ITIL process knowledge in service environment
  • As Is/To Be process documentation
  • Global stakeholder collaboration
  • Business requirement translation to technical specs
  • UAT plan development and support

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to manage conflicting stakeholder requirements
  • Experience with project management software tools
  • Knowledge of industry standards and best practices

Key Requirements

  • BA/BS degree or equivalent experience
  • 2+ years relevant Business Analyst experience
  • Master's degree preferred
  • CBAP qualification or IIBA membership preferred
  • Demonstrable knowledge of ITIL trends

Work Rights

Not specified

Tailored Resume

Cover Letter