Telecommunications Operator

Cleveland Clinic Health System

Stuart, Florida, USA
Fully remote
Nortel console operation
Emergency call processing
Multi-function phone system
You will answer all incoming phone calls on a multi-function phone system, responding to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls

Job Summary

  • You will answer all incoming phone calls on a multi-function phone system, responding to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls.
  • In this role, you will be able to enhance your customer service and communication skills while being a part of a growing healthcare organization.
  • Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality.

Matching Summary

You will answer all incoming phone calls on a multi-function phone system, responding to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls.

Skills & Requirements

Must-have

  • Nortel console operation
  • Emergency call processing
  • Multi-function phone system
  • HIPAA policy adherence
  • Clear speaking voice

Nice-to-have

  • Customer service excellence
  • Communication skills enhancement
  • Teamwork and collaboration

Key Requirements

  • Knowledge of Nortel console
  • Knowledge of placing calls
  • CRT/PC operation knowledge
  • High School Diploma or GED
  • 1 year Switchboard experience
  • Medical/hospital environment experience

Work Rights

Must reside in Florida

Tailored Resume

Cover Letter