Base: $20.68 to $23.08 ph; bonus/equity: not speci...
Fully remote
Microsoft windows and active directory knowledge
Valid texas driver's license required
After-hours on-call rotation participation
The Amarillo Police Department is seeking an IT Support Specialist I to provide remote technical support as part of the Information Technology Department. The role focuses on troubleshooting issues, managing service requests, and ensuring excellent customer service while adhering to cybersecurity protocols
Job Summary
This position primarily functions as a Help Desk technician in the City of Amarillo's Information Technology Department providing front-line technical support.
The role is responsible for troubleshooting incidents, documenting work performed, and escalating issues to other IT staff members when necessary.
Successful candidates must maintain CJIS eligibility for the duration of employment due to access to sensitive information.
Matching Summary
Match Score: 80
The Amarillo Police Department is seeking an IT Support Specialist I to provide remote technical support as part of the Information Technology Department. The role focuses on troubleshooting issues, managing service requests, and ensuring excellent customer service while adhering to cybersecurity protocols.
Salary
Base: $20.68 to $23.08 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Microsoft Windows and Active Directory knowledge
Valid Texas Driver's License required
After-hours on-call rotation participation
CJIS eligibility for Criminal Justice Information Services
Strong written and verbal communication skills
Nice-to-have
Ability to troubleshoot desktop and mobile computers
Experience with IT service management systems
Knowledge of cybersecurity policies and procedures
Contributing to knowledge base articles
Customer service-driven IT organization experience
Key Requirements
Valid Texas Driver's License
CJIS system access eligibility
Background check completion
Availability for after-hours on-call rotation
Work Rights
Must have valid Texas Driver's License and pass background check