Teamleiter (m/w/d) Service Im Außendienst - München

Carrier / Viessmann Climate Solutions

Munich, Germany
Not specified; not specified; benefits include 30 ...
Technical customer service experience
Heating, ventilation, or air conditioning background
Field service team leadership
The role involves leading a team of field service technicians in Munich while ensuring high customer satisfaction and adherence to quality standards

Job Summary

  • The role involves leading a team of field service technicians in Munich while ensuring high customer satisfaction and adherence to quality standards.
  • Candidates are expected to manage external service partners, oversee the recruitment process, and support complex technical inquiries.
  • The company offers 30 days of paid vacation, occupational pension plans, and exclusive product discounts as part of its benefits package.

Matching Summary

The role involves leading a team of field service technicians in Munich while ensuring high customer satisfaction and adherence to quality standards.

Salary

Not specified; Not specified; Benefits include 30 days paid vacation and pension plan

Skills & Requirements

Must-have

  • Technical customer service experience
  • Heating, ventilation, or air conditioning background
  • Field service team leadership
  • Customer satisfaction management
  • Budget and schedule control

Nice-to-have

  • Master craftsman or technician certification
  • Digital platform knowledge
  • Empathy and communication skills
  • Willingness to travel extensively
  • Product feedback contribution

Key Requirements

  • Completed training in heating technology or SHK
  • Long-term experience in technical customer service
  • Previous leadership experience required
  • Class B driver's license mandatory
  • High proficiency with EDV programs

Work Rights

Not specified

Tailored Resume

Cover Letter