Senior Manager, Strategy & Planning

MongoDB

Boston, US
Base: $123,000—$176,000 usd; bonus/equity: not spe...
On-site
Customer success strategy & planning
Sales and customer success business
Senior leadership team
Lead the Customer Success Strategy & Planning function worldwide, playing a critical role in building relationships with senior leadership and driving initiatives to unlock sales revenue

Job Summary

  • Lead the Customer Success Strategy & Planning function worldwide, playing a critical role in building relationships with senior leadership and driving initiatives to unlock sales revenue.
  • Act as business partners to Senior Leaders, embedding yourself as the “COO” of the Customer Success business to analyze inefficiencies, pilot new programs, and optimize processes.
  • The role involves driving the analytical rhythm of the business, partnering with leadership on analyses, conceptualizing new programs, and leading business planning for CS teams.

Matching Summary

Lead the Customer Success Strategy & Planning function worldwide, playing a critical role in building relationships with senior leadership and driving initiatives to unlock sales revenue.

Salary

Base: $123,000—$176,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success Strategy & Planning
  • Sales and Customer Success Business
  • Senior Leadership Team
  • Data Analysis
  • Business Rules Analysis
  • Sales Data Analysis

Nice-to-have

  • Business Partner
  • COO of Customer Success
  • Team Development
  • Unlock Sales Revenue
  • Shape Narratives

Key Requirements

  • Bachelor's Degree quantitative focus
  • 5+ years work experience
  • Supervising direct reports
  • Strong SQL knowledge preferred
  • Spreadsheet wizard
  • Business intelligence tool experience
  • Salesforce.com navigation

Work Rights

Not specified

Tailored Resume

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