Technical Support Engineer

Sumsub

Multiple Locations
Not specified; not specified; fair + transpyrent p...
Remote-first, with flexible scheduling
Fluent english oral and written
Basic understanding of networking
Knowledge of web technologies
Sumsub is seeking a Technical Support Engineer to provide B2B clients with technical support and troubleshooting for their verification platform. The role emphasizes strong communication skills, a foundational understanding of networking and APIs, and a customer-centric attitude within a remote-first, flexible work culture

Job Summary

  • Sumsub is a leading full-cycle verification platform trusted by over 4,000 global clients to ensure compliance and prevent fraud.
  • The role involves providing technical support, configuration, and troubleshooting for B2B clients while acting as a liaison between clients and internal resources.
  • The company offers a remote-first culture with flexible hours, extra time off including birthday holidays, and fully covered team offsites.

Matching Summary

Match Score: 85

Sumsub is seeking a Technical Support Engineer to provide B2B clients with technical support and troubleshooting for their verification platform. The role emphasizes strong communication skills, a foundational understanding of networking and APIs, and a customer-centric attitude within a remote-first, flexible work culture.

Salary

Not specified; Not specified; Fair and transparent pay benchmarked to the market

Skills & Requirements

Must-have

  • Fluent English oral and written
  • Basic understanding of networking
  • Knowledge of web technologies
  • API requests experience
  • SQL proficiency

Nice-to-have

  • Debugging network requests in browser console
  • Familiarity with Postman
  • Mandarin language proficiency
  • Experience with mobile applications
  • Curiosity and calmness under pressure

Key Requirements

  • Upper-intermediate English fluency required
  • Basic networking and SQL knowledge needed

Work Rights

Not specified

Tailored Resume

Cover Letter