Accenture Australia is seeking a Manager for their Sprinklr service team in Bengaluru, India, with a focus on driving strategic initiatives and business transformations. The ideal candidate will possess significant experience in customer service operations and familiarity with digital transformation solutions
Job Summary
This role involves driving strategic initiatives and managing business transformations to create value-driven solutions for clients.
The successful candidate will act as a subject matter expert on Sprinklr Unified CXM, guiding CCaaS transformation projects across the entire delivery lifecycle.
Candidates are expected to contribute to client RFPs by crafting engaging presentations and executing Proofs of Concept to showcase solution alignment.
Matching Summary
Match Score: 85
Accenture Australia is seeking a Manager for their Sprinklr service team in Bengaluru, India, with a focus on driving strategic initiatives and business transformations. The ideal candidate will possess significant experience in customer service operations and familiarity with digital transformation solutions.
Skills & Requirements
Must-have
Client counseling skills
Sprinklr Unified CXM expertise
Customer service operations experience
Contact center channel knowledge
Omnichannel self-service implementation
Voice and Non-Voice application solutioning
Nice-to-have
Design thinking ability
Business process optimization
Stakeholder management skills
Market research capabilities
Data-driven recommendation development
Key Requirements
12-14 years of professional experience
Any degree educational qualification
Hands-on experience with Sprinklr Service solutions