Sr. Manager, Support Analytics

RingCentral

Fully remote
7-10 years of experience in analytics
Expert-level analytical and kpi reporting skills
Proficient in salesforce and bi tools
As the Senior Manager of Support Analytics, you will drive strategic innovation in systems and processes to enhance support operations

Job Summary

  • As the Senior Manager of Support Analytics, you will drive strategic innovation in systems and processes to enhance support operations.
  • You will lead and develop a team of Business Analysts, providing strategic direction and mentoring to optimize performance.
  • RingCentral is committed to hiring and retaining great people, fostering a culture recognized as a Best Place to Work.

Matching Summary

As the Senior Manager of Support Analytics, you will drive strategic innovation in systems and processes to enhance support operations.

Skills & Requirements

Must-have

  • 7-10 years of experience in analytics
  • Expert-level analytical and KPI reporting skills
  • Proficient in Salesforce and BI tools

Nice-to-have

  • Strong executive-level relationship-building skills
  • Proactive and innovative problem-solving approach
  • Dynamic and results-focused team-oriented mindset

Key Requirements

  • Bachelor's degree in Business or related field
  • 3-5 years in senior management positions
  • Experience with predictive analytics and machine learning

Work Rights

Not specified

Tailored Resume

Cover Letter