Rectification Analyst

Mercer

Sydney, Australia
Hybrid
Incident management experience in financial services
Root cause investigation and customer impact assessment
Stakeholder engagement across risk and compliance teams
This role involves leading incident rectification activities including root cause investigation and remediation planning

Job Summary

  • This role involves leading incident rectification activities including root cause investigation and remediation planning.
  • The position requires collaborating closely with stakeholders across Risk, Compliance, and Technology teams to ensure effective resolution.
  • Candidates will contribute to designing preventive measures and enhanced controls to reduce future operational errors.

Matching Summary

This role involves leading incident rectification activities including root cause investigation and remediation planning.

Skills & Requirements

Must-have

  • Incident management experience in financial services
  • Root cause investigation and customer impact assessment
  • Stakeholder engagement across Risk and Compliance teams
  • Regulatory breach and investigation reporting skills

Nice-to-have

  • Experience with Governance Risk and Compliance systems like FRANK
  • Knowledge of superannuation or insurance products
  • Ability to coach team members for process improvement
  • Familiarity with cross-functional collaboration in complex settings

Key Requirements

  • Relevant experience in incident management within regulated environments
  • Strong analytical skills for investigating root causes
  • Approval to work in Australia required
  • Completion of Criminal & Bankruptcy check prior to employment

Work Rights

Must have appropriate approval to work in Australia

Tailored Resume

Cover Letter