The role involves coordinating with customers on shipment and delivery inquiries while processing job orders accurately into the system
Job Summary
The role involves coordinating with customers on shipment and delivery inquiries while processing job orders accurately into the system.
Candidates must be able to pre-plan operations such as container trucking and arrange special equipment like cranes based on commodity complexity.
The position requires timely monitoring of vessel details via Port Net and maintaining strong relationships with clients to fulfill their requirements.
Matching Summary
Match Score: 75
The role involves coordinating with customers on shipment and delivery inquiries while processing job orders accurately into the system.
Skills & Requirements
Must-have
Customer service experience in logistics
Diploma holder with 2 years work experience
Good phone etiquette and communication skills
Ability to resolve late delivery issues
Proficiency in system data entry
Nice-to-have
Passion for customer service
Friendly attitude with good rapport building
Team player with initiative
Willingness to take on responsibilities
Key Requirements
Diploma or equivalent qualification
Minimum 2 years of work experience
Previous service experience in logistics (advantage)