Customer Service Manager Anz

Johnson & Johnson

North Ryde, New South Wales, Australia
**
Customer service order to cash process
Manage, lead, coach and develop team
Continuous improvement initiatives
** Johnson & Johnson is seeking a Customer Service Manager for the ANZ region to lead their Customer Service team within Innovative Medicine. The role focuses on operational excellence, team leadership, and enhancing customer experience through data-driven insights and cross-functional collaboration. **

Job Summary

  • The Customer Service Manager will lead the ANZ Customer Service team within Innovative Medicine Deliver Operations by driving operational excellence.
  • This role combines cross functional partnership (Commercial, Plan, Enablement), data/analytics, change management and people leadership to improve the customer experience and business outcomes.
  • Johnson & Johnson offers a dynamic environment with opportunities to learn and grow across a broad range of therapeutic areas, with competitive remuneration, continuous training, and award-winning leadership development programs.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Customer Service Manager for the ANZ region to lead their Customer Service team within Innovative Medicine. The role focuses on operational excellence, team leadership, and enhancing customer experience through data-driven insights and cross-functional collaboration. **

Skills & Requirements

Must-have

  • Customer Service Order to cash process
  • Manage, lead, coach and develop team
  • Continuous improvement initiatives
  • Data integrity and leveraging dashboards
  • Customer Service systems and processes

Nice-to-have

  • Inclusive work environment
  • Proactive solutions to prevent issues
  • Strategic insights and recommendations
  • Voice of customer metrics

Key Requirements

  • 5+ Years in customer service/operational leadership
  • Experience in using SAP ERP System
  • Experience in use of a CRM Tool
  • Proven ability to lead teams through business growth and change

Work Rights

Not specified

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