Customer Support (cs) Operations - Comms Engineer

Five9

Manila, Philippines
Not specified; benefits: compyny stocks; annual me...
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Excellent technical skills required
Knowledge of process-related standards
Experience in call center environment
** Five9 is seeking a Customer Support Operations Engineer in Manila, responsible for managing customer communication related to software maintenance and service alerts. The role requires technical proficiency, strong communication skills, and experience in a call center environment. **

Job Summary

  • The role is primarily responsible for managing Five9 customer communication regarding maintenance activities, new version releases, and service alerts.
  • Candidates must possess excellent written and oral communication skills to coordinate between internal teams and external customers during off-hours.
  • The company offers comprehensive benefits including company stocks, a 15% night shift differential pay, and an HMO with free dependents.

Matching Summary

Match Score: 75

** Five9 is seeking a Customer Support Operations Engineer in Manila, responsible for managing customer communication related to software maintenance and service alerts. The role requires technical proficiency, strong communication skills, and experience in a call center environment. **

Salary

Not specified; Benefits: Company stocks; Annual merit increase based on performance; 15% night shift differential pay

Skills & Requirements

Must-have

  • Excellent technical skills required
  • Knowledge of process-related standards
  • Experience in call center environment
  • Working knowledge of Jira or change management tools
  • Willingness to work extended hours and weekends

Nice-to-have

  • Analytical thinker with interpersonal skills
  • Proactive identification of customer needs
  • Strong regard for quality results on time
  • Behavioral competence in prioritizing work

Key Requirements

  • Working experience in a call center environment
  • Experience or working knowledge of Jira or change management tools
  • Ability to work extended hours and weekends

Work Rights

Not specified

Tailored Resume

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