Air Liquide is seeking a Customer Service Specialist to provide exceptional support and problem-solving for customers in a fast-paced, multichannel environment. The ideal candidate should possess strong language skills, customer service experience, and the ability to leverage digital tools to enhance customer satisfaction
Job Summary
The role serves as the dedicated owner and single point of contact for resolving customer inquiries while ensuring speedy resolutions.
A primary focus involves strategically driving the adoption of digital solutions by actively guiding customers to use self-service tools.
Employees will work with system tools and AI to analyze customer behavior and improve both satisfaction and internal processes.
Matching Summary
Match Score: 85
Air Liquide is seeking a Customer Service Specialist to provide exceptional support and problem-solving for customers in a fast-paced, multichannel environment. The ideal candidate should possess strong language skills, customer service experience, and the ability to leverage digital tools to enhance customer satisfaction.
Skills & Requirements
Must-have
Fluent Swedish or Norwegian language proficiency
Experience with CRM and ERP systems like SAP
Ability to manage case registration and claims
Proficiency in Google AI tools and Power BI
Strong analytical and logical problem-solving skills
Nice-to-have
Pre-intermediate English language skills
Background in finance, sales, or logistics
Proven ability to drive digital solution adoption
Experience working in multicultural environments
Self-driven initiative without waiting for directives
Key Requirements
High school diploma or equivalent vocational degree