Consumer Care Representative

Fiskars Group

Eschborn, Germany
Base: not specified; bonus/equity: not specified; ...
Hybrid
Consumer service experience
Fluent in english and german
Salesforce proficiency
Fiskars Group is seeking a Consumer Care Representative for their Eschborn, Germany location. This hybrid role involves providing exceptional customer service across European markets, handling inquiries, and contributing to process improvements

Job Summary

  • At Fiskars Group, we create meaningful experiences that bring joy to everyday life and seek a Consumer Care Representative to deliver best-in-class service across Europe.
  • The role involves acting as the first point of contact for consumers, handling inquiries and claims via Salesforce, and supporting continuous improvement initiatives.
  • Fiskars Group offers competitive compensation, health and wellness programs, flexible work arrangements, professional development, and an inclusive, diverse environment.

Matching Summary

Match Score: 85

Fiskars Group is seeking a Consumer Care Representative for their Eschborn, Germany location. This hybrid role involves providing exceptional customer service across European markets, handling inquiries, and contributing to process improvements.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Competitive compensation, health and wellness programs, flexible work arrangements, professional development

Skills & Requirements

Must-have

  • Consumer service experience
  • Fluent in English and German
  • Salesforce proficiency
  • Customer inquiry handling
  • Issue resolution skills
  • Hybrid work arrangement

Nice-to-have

  • Additional European languages
  • SAP ECC knowledge
  • Process improvement contributions
  • Positive and empathetic attitude
  • Team collaboration and independence
  • Proactive and motivated mindset

Key Requirements

  • Previous consumer service experience
  • Fluency in English and German
  • Relevant commercial or technical degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter