Booking Agent Supervisor

Apex Radiology / Integral Diagnostics (IDX Group)

O'Connor, WA, Australia
Competitive salary with annual reviews; pyid pyren...
Proven experience in radiology bookings
Demonstrated leadership in call centre environment
Experience monitoring call kpis like wait times
This role involves coordinating day-to-day radiology bookings across multiple modalities and sites while providing active leadership to the Booking Centre team

Job Summary

  • This role involves coordinating day-to-day radiology bookings across multiple modalities and sites while providing active leadership to the Booking Centre team.
  • Candidates will be responsible for monitoring call KPIs, managing recruitment activities, and leading training programs for new and existing staff.
  • The position offers competitive salary, paid parental leave, fitness passport access, and clear pathways for career advancement within a supportive workplace.

Matching Summary

This role involves coordinating day-to-day radiology bookings across multiple modalities and sites while providing active leadership to the Booking Centre team.

Salary

Competitive Salary with annual reviews; Paid Parental Leave; Fitness Passport and Employee Discounts

Skills & Requirements

Must-have

  • Proven experience in radiology bookings
  • Demonstrated leadership in call centre environment
  • Experience monitoring call KPIs like wait times
  • Understanding of radiology modalities and referrals
  • Proficiency with RIS/PACS and booking systems

Nice-to-have

  • Calm structured approach to supervising teams
  • Confidence coaching and training staff
  • Excellent communication and team engagement skills
  • Organisational skills and attention to detail
  • Passion for people and healthcare career growth

Key Requirements

  • Proven leadership or supervisory experience
  • Experience working with call KPIs
  • Knowledge of radiology modalities and referral processes

Work Rights

Not specified

Tailored Resume

Cover Letter