Manager - It Systems & Operations [ite Headquarters]

Singapore Government (SGGOVTERP)

Singapore, Singapore
Itil knowledge
M365 administration
It helpdesk experience
As the IT Manager for IT helpdesk & Operations, you will lead the frontline team responsible for providing technical support ITE business operations

Job Summary

  • As the IT Manager for IT helpdesk & Operations, you will lead the frontline team responsible for providing technical support ITE business operations.
  • You will be responsible for setting the standard for technical excellence, customer empathy, and operational efficiency across the organization.
  • Manage and evaluate the IT Helpdesk team’s performance to ensure high level of customer satisfaction and meeting the service level agreement.

Matching Summary

As the IT Manager for IT helpdesk & Operations, you will lead the frontline team responsible for providing technical support ITE business operations.

Skills & Requirements

Must-have

  • ITIL knowledge
  • M365 administration
  • IT helpdesk experience

Nice-to-have

  • excellent communication skills
  • customer empathy
  • data-driven decision making

Key Requirements

  • minimum 7 years in IT support
  • 2 years in a supervisory role
  • experience with ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter