Monitoring Supervisor

SimpliSafe

Richmond, VA, United States
Base: $60,000 to $88,000; bonus/equity: pyrticipyt...
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Supervise monitoring teams
Provide security monitoring services
Handle escalated customer calls
** SimpliSafe is seeking a Monitoring Supervisor for its Richmond, VA location to lead teams of Monitoring Experience Specialists in providing exceptional home security services. The ideal candidate should possess supervisory experience, monitoring expertise, and a commitment to customer service within a collaborative and innovative culture. **

Job Summary

  • SimpliSafe is seeking values-driven leaders to supervise teams of Monitoring Experience Specialists who provide security and life-saving monitoring services.
  • Primary responsibilities include setting team goals, monitoring performance, conducting coaching sessions, and handling escalated calls to ensure customer satisfaction.
  • The role requires the ability to pass multiple state licensing background checks and monitoring-related exams, with 3-5 years of prior monitoring experience preferred.

Matching Summary

Match Score: 75

** SimpliSafe is seeking a Monitoring Supervisor for its Richmond, VA location to lead teams of Monitoring Experience Specialists in providing exceptional home security services. The ideal candidate should possess supervisory experience, monitoring expertise, and a commitment to customer service within a collaborative and innovative culture. **

Salary

Base: $60,000 to $88,000; Bonus/Equity: Participation in annual bonus program and equity may be offered; Benefits: Comprehensive total rewards package

Skills & Requirements

Must-have

  • Supervise monitoring teams
  • Provide security monitoring services
  • Handle escalated customer calls
  • Conduct 1:1 coaching sessions
  • Monitor team performance and productivity
  • Uphold established processes

Nice-to-have

  • Foster personal development
  • Collaborative and innovative culture
  • Empathetic human touch
  • Customer-centric approach

Key Requirements

  • 1 year of supervisory experience
  • Pass multiple state licensing background checks
  • Proficiency in Microsoft Office and Excel
  • Experience communicating with people in distress

Work Rights

Must pass background checks for licensing

Tailored Resume

Cover Letter