The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration
Job Summary
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Matching Summary
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
Skills & Requirements
Must-have
Exceptional resident living
Comprehensive front of house service
Respond to customer queries and complaints
Sales and leasing activities
Health and Safety compliance
Chase outstanding rent arrears
Nice-to-have
Support community events and activities
Develop local knowledge resources
Maximise efficiency of utilities
Adapt relationship building skills
Key Requirements
Good level of general education
Proficient in Microsoft Office packages
Excellent customer service skills
Good team player
Ability to act autonomously
Fluent English verbal and written communication skills