Base: up to 3.2k; bonus/equity: performance bonus;...
Onsite (12 hr shift / 8.5 hr shift)
First call resolution (fcr) technical support
Windows os and active directory knowledge
Desktop or technical service desk experience
Alphaeus Pte. Ltd. is seeking a Service Desk Engineer for a contract position in Bedok, Singapore, offering a salary of up to SGD 3,200 per month along with bonuses and allowances. The role involves providing first-call technical support, troubleshooting incidents, and managing customer communications, with specific requirements for IT education and experience
Job Summary
The role involves providing First Call Resolution (FCR) technical support via phone and email to ensure timely responses.
Candidates must perform first-level troubleshooting on reported incidents and escalate issues to second-level resolver groups as needed.
The position offers a salary budget of up to 3.2k plus performance bonus and shift allowance for a 1-year contract.
Matching Summary
Match Score: 85
Alphaeus Pte. Ltd. is seeking a Service Desk Engineer for a contract position in Bedok, Singapore, offering a salary of up to SGD 3,200 per month along with bonuses and allowances. The role involves providing first-call technical support, troubleshooting incidents, and managing customer communications, with specific requirements for IT education and experience.
Salary
Base: Up to 3.2k; Bonus/Equity: Performance bonus; Benefits: Shift allowance
Skills & Requirements
Must-have
First Call Resolution (FCR) technical support
Windows OS and Active Directory knowledge
Desktop or Technical Service Desk experience
Nice-to-have
Customer service experience in non-tech call centre
Ability to manage customer expectations effectively
Experience with mobile device support
Key Requirements
Minimum NITEC / Diploma in IT-related fields
Minimum 1-year End-User Support Experience
Desktop or Technical Service Desk background required