Cx Measurement Director

RS Group

Multiple Locations
Base: $171,200 - $303,600; bonus/equity: discretio...
Enterprise-wide client experience measurement framework
Unified measurement ecosystem
Direct client feedback integration
The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework

Job Summary

  • The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework.
  • This role is responsible for the design and maintenance of a unified measurement ecosystem that integrates direct client feedback with indirect and inferred signals.
  • RSM offers a competitive benefits and compensation package for all our people, with flexibility in your schedule.

Matching Summary

The Client Experience Measurement Director leads the strategy, governance, and execution of RSM’s enterprise-wide client experience (CX) measurement framework.

Salary

Base: $171,200 - $303,600; Bonus/Equity: discretionary bonus based on firm and individual performance; Benefits: competitive benefits and compensation package

Skills & Requirements

Must-have

  • enterprise-wide client experience measurement framework
  • unified measurement ecosystem
  • direct client feedback integration
  • operational, behavioral, and financial data integration
  • AI and advanced analytics
  • governance and measurement standards

Nice-to-have

  • drive enterprise adoption
  • client-obsessed operating model
  • challenge historical norms
  • scale measurement systems globally

Key Requirements

  • Bachelor’s degree
  • 10+ years in CX measurement, insights, analytics
  • management of small professional insights teams
  • Experience building/redesigning CX measurement systems
  • Experience integrating operational, behavioral, financial and feedback data
  • Proven analytics skills in SPSS/SAS or equivalent
  • Strong collaboration and influence skills
  • Proven track record of senior stakeholder education
  • Excellent communication and presentation skills

Work Rights

Not specified

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