Sr Customer Engineer - Anz (presales & Post Sales)
Pendo
Sydney, NSW, Australia
Not specified; equity included; above-market retir...
On-site
5 to 8 years customer-facing technical experience
Deep hands-on web technologies html css javascript rest apis
Managing strategic enterprise accounts with executive stakeholders
The role serves as the technical backbone for pre- and post-sales customer motion, owning strategic Enterprise accounts across acquisition, implementation, and expansion
Job Summary
The role serves as the technical backbone for pre- and post-sales customer motion, owning strategic Enterprise accounts across acquisition, implementation, and expansion.
Candidates must be builders who define clear paths in ambiguous situations and genuinely leverage AI tools to accelerate content creation and workflow efficiency.
Pendo offers a hybrid work culture requiring three days in the Sydney office, along with flexible benefits including equity and above-market retirement contributions.
Matching Summary
The role serves as the technical backbone for pre- and post-sales customer motion, owning strategic Enterprise accounts across acquisition, implementation, and expansion.
Salary
Not specified; Equity included; Above-market retirement contributions
Skills & Requirements
Must-have
5 to 8 years customer-facing technical experience
Deep hands-on web technologies HTML CSS JavaScript REST APIs
Managing strategic Enterprise accounts with executive stakeholders
Hands-on use of AI tools for workflow automation
Experience mentoring or coaching junior team members
Nice-to-have
Experience with Pendo digital adoption platforms
Mobile app development Swift Android React Native
Familiarity with data architecture AI machine learning concepts
Track record building reusable frameworks playbooks processes
Key Requirements
5 to 8 years experience in Solutions Engineering or Technical Account Management
Proven ability to solve ambiguous problems with multiple variables
Demonstrated integration of AI tools into day-to-day work