As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, and providing holistic financial solutions.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers professional and personal community support.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support credit product applications
Conduct Financial Health Checks
Work in a busy retail environment
Nice-to-have
Problem solving and effective solutions
Drive risk-adverse culture
Genuine interest in financial wellbeing
Ability to educate on digital banking
Integrity and customer-centric approach
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for predetermined full-time roster
Ability to work in a commercial retail environment