Executive - Emr Support

Harris Chronic Care

Mumbai, Maharashtra, India
Not specified; not specified; annual public holida...
Hybrid
International calling experience required
Exceptional verbal and written communication skills
Active listening abilities for user issues
The role involves providing Tier 1 and Tier 2 technical support to US-based doctors and clinical staff regarding EMR applications

Job Summary

  • The role involves providing Tier 1 and Tier 2 technical support to US-based doctors and clinical staff regarding EMR applications.
  • Employees will troubleshoot complex errors, coordinate with internal teams, and maintain high customer satisfaction through effective communication.
  • Benefits include 30 days of leave per calendar year, mediclaim policy, group term life insurance, and a lifestyle rewards program.

Matching Summary

The role involves providing Tier 1 and Tier 2 technical support to US-based doctors and clinical staff regarding EMR applications.

Salary

Not specified; Not specified; Annual Public Holidays, 30 days leave, Mediclaim, Group Term Life Insurance, Gratuity

Skills & Requirements

Must-have

  • International calling experience required
  • Exceptional verbal and written communication skills
  • Active listening abilities for user issues

Nice-to-have

  • Knowledge of US healthcare industry workflows
  • Experience with MIPS workflow processes
  • HTML/SQL/AWS technical knowledge advantage

Key Requirements

  • Bachelor's degree required
  • Minimum 2 years in Customer Support Executive role
  • Night shift availability in Mumbai

Work Rights

Not specified

Tailored Resume

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