The Directeur Engagement Clients will pilot customer engagement and value across the entire rental cycle for both B2B and B2C segments
Job Summary
The Directeur Engagement Clients will pilot customer engagement and value across the entire rental cycle for both B2B and B2C segments.
This role involves directly managing the customer relations and commercial performance departments, collaborating closely with marketing, sales, and operations to ensure a unified and high-quality customer experience.
The position requires leveraging new technologies to evaluate their relevance for qualitative objectives and economic performance, driving transversal projects for customer experience improvement.
Matching Summary
The Directeur Engagement Clients will pilot customer engagement and value across the entire rental cycle for both B2B and B2C segments.
Skills & Requirements
Must-have
Customer Relationship Management (CRM)
B2B and B2C client relations
Outsourced customer service management
Sales performance analysis
Cross-functional project management
Nice-to-have
Embrace change and take responsibility
Act with respect and move as one
Value diversity and inclusion
Enthusiasm and proactivity
Key Requirements
Proven experience in customer relationship management
In-depth knowledge of outsourced offshore activities