Patient Care Specialist-3

Shoppers Drug Mart

Canada
Base: $52,000.00 - $71,500.00 py; bonus/equity: no...
Not specified
Patient support program management
Reimbursement process expertise
Medication access coordination
Shoppers Drug Mart is seeking a Bilingual Patient Care Specialist to provide exceptional support to patients enrolled in a patient support program. The ideal candidate will have relevant healthcare experience and strong customer service skills, as well as bilingual proficiency in English and French

Job Summary

  • The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
  • This role involves acting as a patient advocate, exploring all options for funding of medications, determining coverage details, and ensuring coordination of program services for prompt and continued access to therapy.
  • Shoppers Drug Mart offers competitive salaries, a great benefit package, discounts, RRSP/Pension plans, Employee share ownership plan, and professional training and development.

Matching Summary

Match Score: 85

Shoppers Drug Mart is seeking a Bilingual Patient Care Specialist to provide exceptional support to patients enrolled in a patient support program. The ideal candidate will have relevant healthcare experience and strong customer service skills, as well as bilingual proficiency in English and French.

Salary

Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan

Skills & Requirements

Must-have

  • Patient support program management
  • Reimbursement process expertise
  • Medication access coordination
  • Adverse event reporting
  • Customer relationship database experience

Nice-to-have

  • Entrepreneurial spirit
  • Awesome work culture
  • Fun environment
  • Open-minded and responsive to change
  • Fast-paced retail environment adaptability

Key Requirements

  • College Diploma or University degree
  • 2-3 years healthcare or pharmaceutical industry experience
  • 2-3 years customer service or call centre experience
  • Experience with drug reimbursement plans
  • Bilingualism (French & English) is an asset

Work Rights

Not specified

Tailored Resume

Cover Letter