Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (at least 50% in-office)
5+ years experience in technical support
Experience with enterprise cloud applications
Excellent analytical and problem-solving skills
Workday is seeking an experienced Technical Support Engineer for its Adaptive Planning Suite, focusing on providing high-level support to enterprise customers. The role emphasizes collaboration with product development and requires strong technical skills, particularly in SaaS applications and programming languages

Job Summary

  • The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast-paced environment.
  • In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams to deliver creative workarounds and long-term solutions.
  • You will take ownership of a diverse case queue while ensuring customers receive timely, high-touch updates.

Matching Summary

Match Score: 85

Workday is seeking an experienced Technical Support Engineer for its Adaptive Planning Suite, focusing on providing high-level support to enterprise customers. The role emphasizes collaboration with product development and requires strong technical skills, particularly in SaaS applications and programming languages.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years experience in Technical Support
  • Experience with enterprise cloud applications
  • Excellent analytical and problem-solving skills
  • Working knowledge of Linux, SQL, and programming languages

Nice-to-have

  • Proactive and empathetic team player
  • Experience with financial planning software
  • JavaScript knowledge

Key Requirements

  • 2+ years as a support engineer
  • Experience managing escalated cases
  • Ability to communicate with users at all levels

Work Rights

Not specified

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