Associate Technology Support Representative

HermanMiller

Base: $67,000.00; bonus/equity: annual discretiona...
Fully remote
1-2 years technology support experience
Windows and macos knowledge
Ms office products proficiency
The role involves providing core onsite work including walk-up support, physical incident resolution on manufacturing floors, and PC configuration

Job Summary

  • The role involves providing core onsite work including walk-up support, physical incident resolution on manufacturing floors, and PC configuration.
  • Employees will diagnose and troubleshoot hardware, software, network, and other IT-related issues while logging incidents in a ticketing system.
  • The company offers a full spectrum of benefits including Medical, Dental, Vision, 401(k), and Paid Time Off.

Matching Summary

The role involves providing core onsite work including walk-up support, physical incident resolution on manufacturing floors, and PC configuration.

Salary

Base: $67,000.00; Bonus/Equity: Annual discretionary incentive and equity awards eligible; Benefits: Full spectrum including Medical, Dental, Vision, 401(k)

Skills & Requirements

Must-have

  • 1-2 years technology support experience
  • Windows and macOS knowledge
  • MS Office products proficiency
  • Strong troubleshooting skills
  • Ticketing system usage

Nice-to-have

  • Experience in larger environment
  • Enterprise software knowledge
  • Customer focus and interpersonal skills
  • Remote communication via Microsoft Teams
  • Detail oriented organization

Key Requirements

  • 1-2 years of technology support experience
  • Knowledge of Windows and macOS operating systems

Work Rights

Not specified

Tailored Resume

Cover Letter