Deliver customer success with Data + AI + CRM + Trust, guiding them to accelerate Data 360 & Agentforce consumption and return on investment with Salesforce
Job Summary
Deliver customer success with Data + AI + CRM + Trust, guiding them to accelerate Data 360 & Agentforce consumption and return on investment with Salesforce.
Act as the post-sale technical lead for Data 360 & Agentforce, developing and implementing technology strategies and providing architectural guidance.
Build and nurture positive relationships to help customers progress on their Data 360 and Agentforce consumption journey, ensuring the platform delivers value.
Matching Summary
Deliver customer success with Data + AI + CRM + Trust, guiding them to accelerate Data 360 & Agentforce consumption and return on investment with Salesforce.
Skills & Requirements
Must-have
Data Architecture & Tools
AI & ML Expertise
Customer-facing solutioning
Technical relationships with C-Level executives
Drive customer success
Data 360 & Agentforce product knowledge
Nice-to-have
Curiosity & Continuous Learning
Passion for operational excellence
Self-starting attitude
Commitment to data ethics and privacy
Excellent workshopping and whiteboarding skills
Key Requirements
7+ years in customer-facing solutioning
Full-stack technical qualifications
Ability to drive effective conversations at C-level
Proven success as a trusted advisor
Experience driving customer success in large organizations
Deep understanding of industry-specific use cases
Persuasive verbal, written, presentation, and interpersonal communication skills