Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager of IT Service Management to lead and govern their ITSM practices aligned with ITIL best practices. The ideal candidate will have extensive experience in IT Service Management, strong leadership skills, and a commitment to continuous improvement

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to lead and govern their ITSM practices aligned with ITIL best practices. The ideal candidate will have extensive experience in IT Service Management, strong leadership skills, and a commitment to continuous improvement.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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