Purchase To Pay Helpdesk Analyst

GlaxoSmithKline

Costa Rica
**
Service desk experience in call center
B2-level english proficiency required
Sap experience preferred
** GlaxoSmithKline is seeking a Purchase To Pay Helpdesk Analyst in Costa Rica to provide support for financial applications and processes. The ideal candidate will have strong customer service skills, a finance-related degree, and technical service desk experience. **

Job Summary

  • The role serves as the Single Point of Contact for resolving complex end-to-end Purchase To Pay issues for internal and external customers.
  • Candidates must maintain a positive demeanor while managing SLAs, KPIs, and VOC results across various countries.
  • GSK offers structured onboarding, ongoing training, and mentorship to support career growth within a global biopharma environment.

Matching Summary

Match Score: 75

** GlaxoSmithKline is seeking a Purchase To Pay Helpdesk Analyst in Costa Rica to provide support for financial applications and processes. The ideal candidate will have strong customer service skills, a finance-related degree, and technical service desk experience. **

Skills & Requirements

Must-have

  • Service desk experience in call center
  • B2-level English proficiency required
  • SAP experience preferred
  • Incident ticket management skills
  • Customer service orientation

Nice-to-have

  • Finance or related degree preferred
  • Ability to multitask using multiple tools
  • Strong vendor relationship building
  • Adaptability to shift variations
  • Commitment to excellence under supervision

Key Requirements

  • Minimum 1-year technical service desk experience
  • B2-level English communication skills
  • Finance or related degree highly preferred
  • On-site work in Costa Rica required
  • Shift availability including North American hours

Work Rights

Not specified

Tailored Resume

Cover Letter