Reactive Reservations Manager

Marriott

Pretoria, Gauteng, South Africa
**
Opera pms and marsha central reservations system
Process reservation requests, changes, and cancellations
Identify guest reservation needs and room type
** The Reactive Reservations Manager position at Marriott in Pretoria, South Africa, focuses on overseeing guest reservations, ensuring accuracy, and enhancing customer service experiences. The role requires strong communication skills, supervisory experience, and familiarity with reservation systems. **

Job Summary

  • Oversee accuracy of room blocks, reservations, and group market codes, and process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees, serving as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Matching Summary

Match Score: 75

** The Reactive Reservations Manager position at Marriott in Pretoria, South Africa, focuses on overseeing guest reservations, ensuring accuracy, and enhancing customer service experiences. The role requires strong communication skills, supervisory experience, and familiarity with reservation systems. **

Skills & Requirements

Must-have

  • Opera PMS and MARSHA Central Reservations System
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs and room type
  • Verify room availability and rate
  • Follow sales techniques to maximize revenue
  • Troubleshoot and resolve guest issues

Nice-to-have

  • Communicate company values and culture
  • Develop and maintain positive working relationships
  • Anticipate and address guest service needs
  • Act as a role model for employees

Key Requirements

  • High school diploma (Grade 12)
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
  • Microsoft Word, Microsoft Excel, Outlook, Microsoft Teams

Work Rights

Not specified

Tailored Resume

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