Technical Support Analyst (hybrid)

Data CommuniquA Inc

Toronto, Canada
Base: $65,000 - $80,000 cad; bonus/equity: bonus e...
On-site
Level 2 application support
Financial application environments
Sql and pl/sql proficiency
Provide advanced Level 2 support for production and client-facing environments, managing day-to-day technical and functional application issues

Job Summary

  • Provide advanced Level 2 support for production and client-facing environments, managing day-to-day technical and functional application issues.
  • Act as the primary escalation point for application incidents, performing detailed root cause analysis and coordinating software releases.
  • Serve as a trusted technical liaison between clients and internal teams, collaborating closely with development, QA, DevOps, and infrastructure teams.

Matching Summary

Provide advanced Level 2 support for production and client-facing environments, managing day-to-day technical and functional application issues.

Salary

Base: $65,000 - $80,000 CAD; Bonus/Equity: Bonus Eligible Position; Benefits: Medical, dental, life and vision insurance, RRSP match, paid parental leave, competitive vacation days

Skills & Requirements

Must-have

  • Level 2 application support
  • Financial application environments
  • SQL and PL/SQL proficiency
  • ITIL processes
  • Corporate actions and asset servicing

Nice-to-have

  • DevOps practices
  • AWS environments
  • Continuous improvement mindset
  • Client-facing communication skills

Key Requirements

  • Bachelor's degree in IT, Computer Science, or related
  • Minimum 5 years of experience in application support
  • ITIL v3 or v4 Foundation certification preferred
  • Experience with corporate actions and asset servicing

Work Rights

Not specified

Tailored Resume

Cover Letter